Paul Taylor

  • Why The Employee Idea Scheme Doesn’t Work

    The concept of asking employees to share their ideas to drive innovation is always a good one. Unfortunately, the traditional suggestion scheme is, in my opinion, not the way to go about it.

    Paul Taylor

  • The Productivity Paradox and Zoom Fatigue: Why Technology Won’t Solve Our Problems

    “Imagine in the physical workplace, for the entirety of an 8-hr workday, an assistant followed you around with a handheld mirror, and for every single task you did and every conversation you had, they made sure you could see your own face in that mirror” Jeremy N. Bailenson –Nonverbal Overload: A Theoretical Argument for the…

    Paul Taylor

  • The Complex Task of Simplicity

    If you want to make things truly simple to use by your customers, you will nearly always have to make your organization take on more complexity – Gerry McGovern Yesterday, I delivered a talk at a conference that was aimed at getting organisations ‘back to basics’. The problem, I proposed, was that we live in a…

    Paul Taylor

  • How The 9-5 Saps Our Creativity and Harms Our Productivity

    From ten to eleven, have breakfast for seven; From eleven to noon, think you’ve come too soon; From twelve to one, think what’s to be done; From one to two, find nothing to do; From two to three, think it will be; A very great bore to stay till four. – A Day At The…

    Paul Taylor

  • Lessons in Customer Experience from Apple

    Apple has a clearly defined mission of creating products that are “insanely great.”   Simply stating that ambition achieves little.  It is Apple’s commitment to its values, such as integrated architecture and clean design (even on the inside of the device where no one will see it), that defines its products in the marketplace.  …

    Paul Taylor

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