How Technology Is Changing Our Conversation


In 2013 a Communications Director named Justine Sacco landed in Cape Town after a flight from New York. As she switched her phone back on she was met with two messages. The first was from someone she hadn’t spoken to for years: “I’m so sorry to see what’s happening.” The second was from her best … Continue reading How Technology Is Changing Our Conversation

How (Not) To Change Someone’s Mind


Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone gets busy on the proof. ~John Kenneth Galbraith We live in a perpetual echo chamber. We follow the people we like and agree with on Twitter, Instagram and Facebook. We read the news sites that … Continue reading How (Not) To Change Someone’s Mind

Do You Have A Jargon Problem?


We’ve experimentally demonstrated what you may have already suspected: People use jargon not just to communicate, but also to show off.  Zachariah Brown, Eric Anicich, Adam Galinsky Do you have a jargon problem? Defenders of jargon say it acts as necessary professional shorthand – it conveys complicated ideas succinctly – and used well, it does. … Continue reading Do You Have A Jargon Problem?

The Productivity Paradox and Zoom Fatigue: Why Technology Won’t Solve Our Problems


“Imagine in the physical workplace, for the entirety of an 8-hr workday, an assistant followed you around with a handheld mirror, and for every single task you did and every conversation you had, they made sure you could see your own face in that mirror” Jeremy N. Bailenson –Nonverbal Overload: A Theoretical Argument for the … Continue reading The Productivity Paradox and Zoom Fatigue: Why Technology Won’t Solve Our Problems

Why Do We Believe In Silver Bullet Solutions?


In folklore, a bullet cast from silver is often one of the few weapons that are effective against a werewolf or witch. In business, the “silver bullet” is a simple, but sure-fire solution to a complex and/or chronic problem. Once you use it, the problem goes away completely.

Why do we believe in silver bullets?

Community Is The Most Powerful Unit Of Change


We are less pessimistic about our own lives than we are about larger units. We’re not very pessimistic about our village, we are not pessimistic about our town – but we are very pessimistic about our country, and even more pessimistic about the future of our planet. The bigger the unit you look at the … Continue reading Community Is The Most Powerful Unit Of Change

Can The Pandemic Usher In An Era of Creative Disruption?


If we’d followed a conventional big transformation/ big consultancy approach to vaccine development and deployment we’d be getting our jabs sometime around the middle of 2033.

The question is, can your organisation draw on the lessons of the pandemic to forge a more effective partnership with your customers and stakeholders?

Why Are Remote Workers Facing Burnout?


Employee fatigue and burnout was a wellbeing concern for many employers before the pandemic, but eight months in, the problem seems to have been exacerbated by granting people the very thing they coveted the most: unlimited flexibility.

Are we experiencing the unintended consequences of working remotely?

The Problem With An Over-Reliance On Data


“Last Saturday evening fans of Little Mix who had tuned in to BBC1 to watch the latest episode of their talent show, The Search, were instead treated to a contender for the worlds shittest PowerPoint presentation.”

The problem with data and how we’ve conflated data with truth. This has dangerous implications for our ability to understand, explain, and improve the things we care about.

How To Make Decisions In A World Of Uncertainty When Not Knowing Or Being Sure Of Anything Is The Only Answer We Have (TLDR: Get comfortable with failure..)


In a high stakes environment , where people will die whatever you do next, nobody wants to talk about failure. For companies large and small, to make progress in complex situations means re-evaluating our relationship with the F Word.