How The 9-5 Saps Our Creativity and Harms Our Productivity

From ten to eleven, have breakfast for seven; From eleven to noon, think you’ve come too soon; From twelve to one, think what’s to be done; From one to two, find nothing to do; From two to three, think it will be; A very great bore to stay till four. – A Day At The ...

How To Design For Better Outcomes

Our job is to the mind the gap between the bureaucracy of our systems and the opportunities in our communities – Cormac Russell Sometimes it’s preferable to pull the plug on a service before you see it collapse in front of your eyes. A recent report says we are trapped in a reactive spending cycle on public ...

An A-Z of Modern Jargon

Yesterday a colleague who had been faced with a lot of long documents filled with confusing language came out with a great phrase: I didn’t know where to start. So, I didn’t There’s some science to this. Faced with choice overload and unfamiliar phrases one of our automatic responses is to shut things down and ...

The Problem With Finding Answers

Don’t Look for a Great Idea. Look for a Good Problem – Greg Satell Yesterday I spent five and half hours in a room with my colleagues Carole and Simon trying to get to the root of a problem. Three colleagues – over 16 hours of valuable time, just thinking. It was worth every minute. ...

Why Transformation Fails – And How To Avoid It

The concept that 70% of change and transformation programmes fail emerged in the mid 1990’s. There’s actually little evidence that this is true. The 70% figure seems to have emerged because of a lack of clarity about what success looks like – and that most people have a bad experience of them. My contention is ...

How Not To Solve The Health, Housing and Care Crisis

Crisis (noun) ‘a time of intense difficulty, trouble, or danger’. ‘a time when a difficult or important decision must be made.’ The housing crisis can no longer be ignored. Neither it appears can the crisis in health. And nor can the social care, or ageing crisis. Our repeated use of the word crisis is telling and ...

Don’t Let Busyness Kill Your Creativity

Last week I was getting a drink when a colleague asked me “So, you busy as usual?” I took a second to avoid my kneejerk affirmative response and went for it: “No – we’ve decided to slow down. Give ourselves some time to really think about things”. They looked at me like I’d lost my ...

We Need To Promote Outcomes At Work Not Presenteeism

“Presenteeism is the biggest threat to UK workplace productivity. Workers coming in and doing nothing is more dangerous than absenteeism” – Professor Cary Cooper A full car park and people appearing busy at their desks is zero evidence that any meaningful work is taking place. UK productivity, our output divided by the hours spent producing ...

How To Find And Nurture Digital Readiness

When someone in public service says, ‘I don’t use social media. No one wants to know what I had for breakfast!’ I hear, ‘I don’t have the vaguest interest in understanding how an increasing number of citizens get information or choose to interact.’  – Leah Lockhart What are we doing about boosting the Digital IQ ...

We Need To Stop Talking About Change Or Get Comfortable With Failure

Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to make fundamental changes to how business is conducted in order to cope with a new, more challenging environment. 70% of these programmes will fail. ...

Browse Categories