In 2013 a Communications Director named Justine Sacco landed in Cape Town after a flight from New York. As she switched her phone back on she was met with two messages. The first was from someone she hadn’t spoken to for years: “I’m so sorry to see what’s happening.” The second was from her best … Continue reading How Technology Is Changing Our Conversation
Received wisdom isn’t what it used to be. The future will be made up of shades of grey where few things are certain and the best you can do to prepare is to be endlessly adaptable.
39% would consider quitting if their employers weren’t flexible about remote work.
What happens next now more and more bosses are demanding a return to the office?
Many organisations act as inhibitors of innovation. Rules and protocols are put in place, often for very good reasons, that preserve the status quo. Over time, organisations develop a set of social norms – ‘the way we do things around here’ – that can quell any creativity or dissent. Organisations can quickly develop an autonomic immune response … Continue reading How To Kill Ideas (Part 53)
The concept of asking employees to share their ideas to drive innovation is always a good one. Unfortunately, the traditional suggestion scheme is, in my opinion, not the way to go about it.
A shorter work week might force us all to cut meetings, limit email and interruptions, and operate at a much more deliberate, productive and happier level.
Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone gets busy on the proof. ~John Kenneth Galbraith We live in a perpetual echo chamber. We follow the people we like and agree with on Twitter, Instagram and Facebook. We read the news sites that … Continue reading How (Not) To Change Someone’s Mind
We’ve experimentally demonstrated what you may have already suspected: People use jargon not just to communicate, but also to show off. Zachariah Brown, Eric Anicich, Adam Galinsky Do you have a jargon problem? Defenders of jargon say it acts as necessary professional shorthand – it conveys complicated ideas succinctly – and used well, it does. … Continue reading Do You Have A Jargon Problem?
Why do we persist in presenting plans that offer the illusion of certainty but are bound to be disrupted?
Unlearning is the process of letting go, reframing, and moving away from once-useful mindsets and acquired behaviours that were effective in the past, but now limit success.
“Imagine in the physical workplace, for the entirety of an 8-hr workday, an assistant followed you around with a handheld mirror, and for every single task you did and every conversation you had, they made sure you could see your own face in that mirror” Jeremy N. Bailenson –Nonverbal Overload: A Theoretical Argument for the … Continue reading The Productivity Paradox and Zoom Fatigue: Why Technology Won’t Solve Our Problems
In folklore, a bullet cast from silver is often one of the few weapons that are effective against a werewolf or witch. In business, the “silver bullet” is a simple, but sure-fire solution to a complex and/or chronic problem. Once you use it, the problem goes away completely.
Why do we believe in silver bullets?
We are less pessimistic about our own lives than we are about larger units. We’re not very pessimistic about our village, we are not pessimistic about our town – but we are very pessimistic about our country, and even more pessimistic about the future of our planet. The bigger the unit you look at the … Continue reading Community Is The Most Powerful Unit Of Change
Why do some problems get solved whilst others stick around? Here are three examples of why we sometimes fail and what we could do differently.
The jury is still out on whether the pandemic has ushered in a new era of remote work but either way a lot of workers have saved a lot of time this year. So you’d think we’d have put it to good use.
If we’d followed a conventional big transformation/ big consultancy approach to vaccine development and deployment we’d be getting our jabs sometime around the middle of 2033.
The question is, can your organisation draw on the lessons of the pandemic to forge a more effective partnership with your customers and stakeholders?
The latest Edelman Trust Barometer reveals an epidemic of mistrust and misinformation.
However, beyond the headlines there are some exciting possibilities for community led innovation.
How do you rate yourself for complying with Covid restrictions? Are you saint or sinner? Or are you, like most of us, somewhere in between?
Despite the blame game being played by politicians, most of us do comply with the rules, just not all of the time..
In 2021 perhaps the bravest and most radical thing you could do is to change your mind.
Happy New Year everyone – these are the five most popular posts I wrote in 2020.
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The natural reaction of the rule maker when people start breaking the rules is not to redesign them, or seek to understand why, but to issue yet more rules.
Employee fatigue and burnout was a wellbeing concern for many employers before the pandemic, but eight months in, the problem seems to have been exacerbated by granting people the very thing they coveted the most: unlimited flexibility.
Are we experiencing the unintended consequences of working remotely?