Latest Posts
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Don’t Listen To Your Sector: Be More Weird
Had a bit of drama over the past week. I’ll recap it for you as quickly as possible – as most readers of this blog don’t work in the same sector as I do. Essentially Mick Kent, my CEO, wrote… Continue reading
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5 Lessons in Simple Customer Experience (Indonesian Style)
A new report puts Amazon, McDonald’s and First Direct as the leaders in the top ten of the UK’s ‘simplest’ brands. The companies that are the easiest to deal with. Whatever you think of them most of us could learn… Continue reading
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Get Social, Embrace Disruption: Serving the Connected Customer
I’m thinking it’s about 6 minutes to midnight on the Digital Doomsday Clock. Time is running out on the organisations who are yet to board the bus. Yet to start the journey to being different businesses serving changed customers on… Continue reading
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Three Ways To Get Cool Stuff Done Quickly At Work
It’s hard to imagine anyone not knowing Helen Reynolds – such is her reputation – but it would be rude not to give an introduction. Helen is Digital and Social Media Manager at Monmouthshire County Council , and one of the… Continue reading
Paul Taylor 