Paul Taylor

December 13, 2013

How social helps us cross organisational borders

Social is no longer just about collaboration; it’s about unlocking the engines of collective knowledge, differentiated expertise and rapid learning across the whole organisation. (In 2014) we’ll see workplaces and marketplaces fusing together like never before; enterprises will be thinking and… Continue reading

November 22, 2013

Don’t Listen To Your Sector: Be More Weird

Had a bit of drama over the past week. I’ll recap it for you as quickly as possible – as most readers of this blog don’t work in the same sector as I do. Essentially Mick Kent, my CEO, wrote… Continue reading

November 6, 2013

The Unexpected Benefits Of Becoming A Social Organisation

It’s little over two years since Bromford lifted any restrictions on social media and offered complete freedom to every single colleague. Our world didn’t end. In fact it got better. It’s almost impossible to remember what life was like before the wall… Continue reading

October 31, 2013

Your Own Personal Social Media Policy: 10 Top Tips

“Companies often want this one single voice but when you have thousands of employees there’s no way you can have a single voice and be authentic,” – Professor Joonas Rokka One of the best links I saw last week was… Continue reading

October 25, 2013

5 Lessons in Simple Customer Experience (Indonesian Style)

A new report puts Amazon, McDonald’s and First Direct as the leaders in the top ten of the UK’s ‘simplest’ brands. The companies that are the easiest to deal with. Whatever you think of them most of us could learn… Continue reading

October 17, 2013

Get Social, Embrace Disruption: Serving the Connected Customer

I’m thinking it’s about 6 minutes to midnight on the Digital Doomsday Clock. Time is running out on the organisations who are yet to board the bus. Yet to start the journey to being different businesses serving changed customers on… Continue reading

October 14, 2013

How Social Are Your Organisational Values?

One of the most repeated laws of the social web is that people trust word of mouth recommendation via personal networks more than they do advertising or PR. With that in mind , it’s odd that more organisations don’t harness one… Continue reading

August 12, 2013

Three Ways To Get Cool Stuff Done Quickly At Work

It’s hard to imagine anyone not knowing Helen Reynolds – such is her reputation – but it would be rude not to give an introduction. Helen is Digital and Social Media Manager at Monmouthshire County Council , and one of the… Continue reading

August 8, 2013

Lessons in Digital Leadership (from South Korea and Uganda)

In case you missed it: the South Korean President , Park Geun-hye , issued a press release last week that sent reverberations around the globe. Her Klout score had gone up. Yes , the leader of one of the most… Continue reading

August 1, 2013

Why Your Business Plan Just Killed Innovation

Unless you are a fortune teller, long term business planning is a fantasy. Why don’t we call plans what they really are: guesses. Start referring to your business plans as business guesses , your financial plans as financial guesses and… Continue reading

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