Latest Posts
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5 Lessons in Simple Customer Experience (Indonesian Style)
A new report puts Amazon, McDonald’s and First Direct as the leaders in the top ten of the UK’s ‘simplest’ brands. The companies that are the easiest to deal with. Whatever you think of them most of us could learn… Continue reading
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Get Social, Embrace Disruption: Serving the Connected Customer
I’m thinking it’s about 6 minutes to midnight on the Digital Doomsday Clock. Time is running out on the organisations who are yet to board the bus. Yet to start the journey to being different businesses serving changed customers on… Continue reading
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Three Ways To Get Cool Stuff Done Quickly At Work
It’s hard to imagine anyone not knowing Helen Reynolds – such is her reputation – but it would be rude not to give an introduction. Helen is Digital and Social Media Manager at Monmouthshire County Council , and one of the… Continue reading
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Why Your Business Plan Just Killed Innovation
Unless you are a fortune teller, long term business planning is a fantasy. Why don’t we call plans what they really are: guesses. Start referring to your business plans as business guesses , your financial plans as financial guesses and… Continue reading
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The Battle Against Digital Disruption
A friend of mine – a Housing Association resident – has just received her shiny new smartphone. It’s got a High Definition display more advanced than a TV that just four years would have cost over £1000. It can be… Continue reading
Paul Taylor 