Change and Transformation
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Who Really Wins From Digital Transformation?
The birth of the change management movement began in the 1960s and 70s – when big consultancy began to see a vast new market – convincing organisations of the benefits of ‘transformation’. Alongside this came the development of a distinctive,… Continue reading
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If We Want Different Relationships, The Doing Must Be New And Different Too
You can’t change a relationship without actually changing your behaviour. Continue reading
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Avoiding The Yo-Yo Effect of ‘Corporate Change Convulsions’
Speeches you never hear at a corporate conference: “….. Our Transformation Programme is going to be small and imperfect. We are going to do many small things that probably won’t work straight away.’ – Chris Bolton In the early 1960s, a New… Continue reading
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The Big Problem With Change Programmes
People don’t resist change, they resist bullshit – Peter Vander Auwera A friend of mine told me last week that their organisation was about to begin its third change management programme in just seven years. Each of the two preceding programmes had a… Continue reading
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Change, Transformation and Complex Problems: My Top 5 Posts of 2017
One of my 2017 resolutions was to blog more consistently. The glory days in terms of the readership and reach of this site peaked in 2014 before a decline in 15/16. The problem was lack of discipline. My blogging lesson… Continue reading
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Why Transformation Fails – And How To Avoid It
The concept that 70% of change and transformation programmes fail emerged in the mid 1990’s. There’s actually little evidence that this is true. The 70% figure seems to have emerged because of a lack of clarity about what success looks… Continue reading
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How To Find And Nurture Digital Readiness
When someone in public service says, ‘I don’t use social media. No one wants to know what I had for breakfast!’ I hear, ‘I don’t have the vaguest interest in understanding how an increasing number of citizens get information or… Continue reading
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We Need To Stop Talking About Change Or Get Comfortable With Failure
Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to make fundamental changes to how business is conducted in… Continue reading
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How To Find And Kill Zombie Projects
According to Clayton Christensen , of the 30,000 new consumer products that are launched each year – 95% fail. Compare this with the public, voluntary and non-profit sectors – where hardly anything fails. The social sector must either be fantastic at launching… Continue reading
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The Rules of Digital Transformation
In five years time we’ll look back and realise we had it wrong about digital. Digital transformation was never about digital, and rarely about transformation. It’s actually about the processes by which you change your business model or approach. Some of… Continue reading









