Category: Customer Deal

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Is expecting a contribution to community such a bad thing?

Yesterday ,on the  Guardian Housing Network , I asked whether it’s right that a Housing Association should expect a resident to make some sort of contribution to the community they move into. That we expect , as the default position , that everyone makes 5% extra effort to help their new community be the best it ...

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Two things you can’t say on Twitter…..

There are two opinions that are definite no-go zones amongst the liberal left twitterati. Opinions that , if you were to express them openly , could see you banished to the most remote, uninhabited and hostile parts of the social media planet.(Linkedin…..or even worse, Google+) What are they? 1 – Saying you think the NHS ...

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Relationships that work – Customer Deal Blog

One of our main aims is to have customers who would recommend us to their friends. We put this in place over 7 years ago – as a big unifying key performance indicator aimed at getting the whole organisation behind delivering great customer experiences. But this can’t be delivered on our own. Relationships are a ...

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Building Social Good – Customer Deal Blog

What would happen if your access to a product depended on you doing something good for society? That you had agree to give something back. Would you agree? Would you walk away? Or would you lie? Well that’s what we are testing as part of the new deal. All customers will be asked what skills they ...