Is expecting a contribution to community such a bad thing?


Yesterday ,on the  Guardian Housing Network , I asked whether it’s right that a Housing Association should expect a resident to make some sort of contribution to the community they move into. That we expect , as the default position , that everyone makes 5% extra effort to help their new community be the best it … Continue reading Is expecting a contribution to community such a bad thing?

Two things you can’t say on Twitter…..


There are two opinions that are definite no-go zones amongst the liberal left twitterati. Opinions that , if you were to express them openly , could see you banished to the most remote, uninhabited and hostile parts of the social media planet.(Linkedin…..or even worse, Google+) What are they? 1 – Saying you think the NHS … Continue reading Two things you can’t say on Twitter…..

Relationships that work – Customer Deal Blog


One of our main aims is to have customers who would recommend us to their friends. We put this in place over 7 years ago – as a big unifying key performance indicator aimed at getting the whole organisation behind delivering great customer experiences. But this can’t be delivered on our own. Relationships are a … Continue reading Relationships that work – Customer Deal Blog