Paul Taylor

Digital Inclusion

  • Society Has Digital Transformed, But It Isn’t Evenly Distributed

    We often blame innovations for the way they make our lives faster, busier, more intrusive, but in reality our core human behaviours and beliefs are slow to change. Marchetti’s constant, named after Italian physicist Cesare Marchetti, is the principle that… Continue reading

    Society Has Digital Transformed, But It Isn’t Evenly Distributed

  • Can I Borrow A Cup Of Wi-Fi?

    I’m on holiday. I’m flicking through Twitter and sipping a beer in a village bar. Outside, some Thai kids are playing a game on the smartphone they’ve borrowed from their Mum. Locals pop in every so often to sit down… Continue reading

  • The Connected Homeless

    “It’s amazing how nice their Smartphones are. Some would actually go without food rather than lose their Smartphone.” This quote is from a manager of a homelessness hostel.  Someone who has observed up close that, for the Connected Generation ,… Continue reading

  • Getting People Online (Lessons from my Mother)

    On my recent holiday a surprising thing happened. Two emails from my Mom. From my Mom. Who , 9 months ago,  had never been online. I’m proud. But it’s been a difficult journey. This post is not about having a laugh… Continue reading

  • Digital Myths

    How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital… Continue reading

  • The Great Divide?

    Residents of social housing are , pretty much , excluded from access to the internet. If you believe everything you read. Grant Shapps MP once said Social Housing tenants live in a “digital apartheid” Martha Lane Fox has said that “Almost… Continue reading

  • Two things you can’t say on Twitter…..

    There are two opinions that are definite no-go zones amongst the liberal left twitterati. Opinions that , if you were to express them openly , could see you banished to the most remote, uninhabited and hostile parts of the social… Continue reading

  • A Design For Life – The Customer Deal – New Blog

    It’s not often you get the chance to go back to the start. To redesign your customer experience from the beginning of the relationship About a year ago we started talking to customers about their part in our service offer. We had worked with… Continue reading

  • Are we ready for the rise of the untethered customer? Blog update #ukhousing

    “What is a smartphone anyway?” I was asked by a colleague this week. I broke into a cold sweat. Especially as it was during a meeting about digital inclusion. If this is the kind of question you hear asked often,… Continue reading

  • Bridging The Digital Divide – Blog Update. #digitalbritain

    Met with BT and Citizens Online yesterday as part of our project to get 100% of our communities online – and doing business with us online –  by 2016. ( Blogs are brilliant – I just completely made that target up , but its… Continue reading

  • Project E-bromford…….Broadband Pilot

    Some great news to start the week. We’ve just heard that we have been chosen along with Newport City Homes to be amongst the first UK trialists in a project to provide housing association customers with low cost internet access.… Continue reading

  • Bridging The Digital Divide….Blog Update

      Had a good chat yesterday with Solitaire Pritchard , who despite her name , is not a Bond Girl , but works in regeneration at Newport City Homes.   Like us they are really interested in doing more business… Continue reading

  • Bridging the Digital Divide – Project e-Bromford

    I read an article today about “apple babies”. That’s kids under the age of two who automatically try to use a touch screen when handed a phone, conditioned as they are to expect that if something has a screen it… Continue reading