Category: Digital Inclusion
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Society Has Digital Transformed, But It Isn’t Evenly Distributed
We often blame innovations for the way they make our lives faster, busier, more intrusive, but in reality our core human behaviours and beliefs are slow to change. Marchetti’s constant, named after Italian physicist Cesare Marchetti, is the principle that humans settled on a 30 minute commute time to work long ago, and no matter […]
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Getting People Online (Lessons from my Mother)
On my recent holiday a surprising thing happened. Two emails from my Mom. From my Mom. Who , 9 months ago, had never been online. I’m proud. But it’s been a difficult journey. This post is not about having a laugh at the expense of older people online. It’s an attempt to capture some of my […]
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Digital Myths
How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital inclusion. How 99% of our new customers said they had the ability to access the […]
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The Great Divide?
Residents of social housing are , pretty much , excluded from access to the internet. If you believe everything you read. Grant Shapps MP once said Social Housing tenants live in a “digital apartheid” Martha Lane Fox has said that “Almost half” of the UK’s adult population who do not use the internet live in social […]
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Are we ready for the rise of the untethered customer? Blog update #ukhousing
“What is a smartphone anyway?” I was asked by a colleague this week. I broke into a cold sweat. Especially as it was during a meeting about digital inclusion. If this is the kind of question you hear asked often, you need to start worrying. Now. I love working in housing. Genuinely. But whilst we […]
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Bridging The Digital Divide – Blog Update. #digitalbritain
Met with BT and Citizens Online yesterday as part of our project to get 100% of our communities online – and doing business with us online – by 2016. ( Blogs are brilliant – I just completely made that target up , but its my blog so who says it can’t be true?) What we want to enable for customers is […]
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Project E-bromford…….Broadband Pilot
Some great news to start the week. We’ve just heard that we have been chosen along with Newport City Homes to be amongst the first UK trialists in a project to provide housing association customers with low cost internet access. The idea is that BT will provide equipment, installation, support and an internet package. Microsoft […]
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Bridging The Digital Divide….Blog Update
Had a good chat yesterday with Solitaire Pritchard , who despite her name , is not a Bond Girl , but works in regeneration at Newport City Homes. Like us they are really interested in doing more business with customers online and the greater opportunities it brings them. Like us their intelligence […]
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Bridging the Digital Divide – Project e-Bromford
I read an article today about “apple babies”. That’s kids under the age of two who automatically try to use a touch screen when handed a phone, conditioned as they are to expect that if something has a screen it should be capable of manipulation. There are clips on YouTube of japanese kids trying frantically […]
Paul Taylor 