Category: Housing
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How To Prepare For The Future of Housing
Community groups and individuals have delivered the most useful support networks in a physically distanced world. So now is the time for social landlords to revisit our purpose and reflect on the non value-adding activities that our organisations are involved i
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It’s our job to give customers a story to tell, not tell it for them…
“Guinness is lovely but it will always be the same, a (delicious) black and white drink – simple and unchanging. Subway do nice sandwiches. Lego make little bricks. The work of housing associations, councils, the NHS and other government departments is about our lives: it’s dramatic, it makes a difference to the way we live […]
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The #PowerPlayers14 Awards at #HseParty14
POST UPDATED 25TH JUNE Winners of people choice awards at House Party: Social Media Campaign: Winner: Adrian Capon for #HousingDay. Runners up: Council Home Chat , Real Life Reform Best Blogger: Winner: Colin Wiles. Runners up: Thom Bartley, Jules Birch Rising Star: Winner: Michala Rudman. Runners up: Cheryl Tracy, Thom Bartley Social Superstar England: Winner: Nick Atkin. Runners up: […]
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The Top 50 Digital #PowerPlayers14 in #ukhousing
You want to get to the list don’t you? Hold on. It’s coming. Before you look at the Top 50 influencers please read this guest post from Shirley Ayres who kindly agreed to collaborate with me on #powerplayers14. For me…it sums up perfectly what it’s all about…. When the first Power Players 50 list was […]
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Top 50 Power Players In #UKHousing 2014 – Your Vote Counts….
A year ago I published The Top 50 Power Players In Housing [Klout Edition] – featuring people working in and around the sector. The idea came to me as I was sipping rum at a beach bar in Jamaica, checking my Klout score and wondering why I hadn’t made the main list in 24 Housing […]
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The Battle Against Digital Disruption
A friend of mine – a Housing Association resident – has just received her shiny new smartphone. It’s got a High Definition display more advanced than a TV that just four years would have cost over £1000. It can be controlled without actually touching it. It tracks her eye and wrist movement and stops playing […]
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Digital Myths
How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital inclusion. How 99% of our new customers said they had the ability to access the […]
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Listen to customers. But don’t feel you have to do what they say…..
“Do your customers agree with what you are proposing?” was one of the questions our Board asked me this week. My response went something like this: “I don’t know. We’ve listened to what they have told us. We’ve observed how they find things difficult to use. And then we’ve tried to create something they will […]
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What do you do again?
I work for a Housing Association. We build homes and we house people. And I dread people asking me what I do for a living. If you work in the same profession, or any other that doesn’t instantly ignite animated conversation , you will know The Tumbleweed Moment. That moment , those uncomfortable seconds of […]
Paul Taylor 