Latest Posts
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People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes
I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative… Continue reading
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Enabling A New World Of Public Service Delivery
The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore.… Continue reading
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Putting The Needs Of The User Before The System
Are some countries more innovative than others? Certainly many have tried to measure it, with the UK being outperformed by the likes of South Korea, Israel and Finland. As the CEO of Pfizer, Albert Bourla has said, the role of… Continue reading
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Moving From The Reactive To The Pre-Emptive
As Matthew Manos has written, many of us in the social sector are employed in the expectation that the things that go wrong will always go wrong. Indeed, our work often profits from past societal failure rather than the contemplation… Continue reading
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Ending Our Obsession With Leadership
Organisations need to completely rethink what it means to lead. It’s not about one person or even those residing at the top anymore. In today’s world, everyone has to adopt a leadership mindset. We have to think of ourselves as… Continue reading
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Collaboration, Creativity and Crap Offices: The Top Five Posts of 2019
The word blog is a conflation of two words: Web and log. This blog is essentially a diary of what I’m thinking; albeit a diary that is meant to be read by others, and that hopefully inspires some creativity. I… Continue reading
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The Problem With Seeing People As Vulnerable
Never mistake your Twitter feed for your country — Nick Cohen (@NickCohen4) December 12, 2019 Now, more than ever, it’s easier to exist within a bubble. We spend a lot more time communicating through screens than talking face to face.… Continue reading
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Why You Shouldn’t Ask Customers What They Want
The customer is always right. If you involve customers – you’ll make better decisions. The only problem with statements like these is that they don’t seem to account for all those occasions when the customer wasn’t right. They don’t explain… Continue reading
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Redesigning Organisations For Positive Deviance
What if the traditional way that we think change happens is all wrong? What if our focus on the spread and scale of innovative business solutions isn’t the answer – but is part of the fundamental problem? In 1990, an… Continue reading
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The Complex Task of Simplicity
If you want to make things truly simple to use by your customers, you will nearly always have to make your organization take on more complexity – Gerry McGovern Yesterday, I delivered a talk at a conference that was aimed at… Continue reading
Paul Taylor 