Latest Posts


  • What Coronavirus Tells Us About Risk

    As I sit down to write this post I’ve just received an email from a weekly design blog I subscribe to. This edition is titled , alarmingly, ‘Pandemic Prep’. It begins “We are interrupting our regularly scheduled newsletter format and… Continue reading

    What Coronavirus Tells Us About Risk
  • The Creative Value Of Open-Mindedness

    Innovation is, essentially, about being endlessly curious. Curious, and a little bit paranoid that the way you do things isn’t the best way. Looking outside your organisation means gathering and understanding trends and weak signals that indicate emerging needs or… Continue reading

    The Creative Value Of Open-Mindedness
  • How To Resist Corporate Hoarding

    Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos. Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no… Continue reading

    How To Resist Corporate Hoarding
  • The Complex Problem With Big Change Programmes

    Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture.  — Thea Snow and Abe Greenspoon One of the unfortunate side-effects of writing a… Continue reading

    The Complex Problem With Big Change Programmes
  • People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes

    I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative… Continue reading

    People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes
  • Enabling A New World Of Public Service Delivery

    The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore.… Continue reading

    Enabling A New World Of Public Service Delivery
  • Putting The Needs Of The User Before The System

    Are some countries more innovative than others? Certainly many have tried to measure it, with the UK being outperformed by the likes of South Korea, Israel and Finland. As the CEO of Pfizer, Albert Bourla has said, the role of… Continue reading

    Putting The Needs Of The User Before The System
  • Moving From The Reactive To The Pre-Emptive

    As Matthew Manos has written, many of us in the social sector are employed in the expectation that the things that go wrong will always go wrong.  Indeed, our work often profits from past societal failure rather than the contemplation… Continue reading

    Moving From The Reactive To The Pre-Emptive
  • Ending Our Obsession With Leadership

    Organisations need to completely rethink what it means to lead. It’s not about one person or even those residing at the top anymore. In today’s world, everyone has to adopt a leadership mindset. We have to think of ourselves as… Continue reading

    Ending Our Obsession With Leadership
  • Collaboration, Creativity and Crap Offices: The Top Five Posts of 2019

    The word blog is a conflation of two words: Web and log.  This blog is essentially a diary of what I’m thinking; albeit a diary that is meant to be read by others, and that hopefully inspires some creativity. I… Continue reading

    Collaboration, Creativity and Crap Offices: The Top Five Posts of 2019