Tag: housing

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We need more people solving problems – not professionals.

Everyone has a story to tell, everyone has strengths beneath the conceptions that you have of them. But if you’re curious enough, you may just find that the answers you’ve always been looking for are there, often right beside you. – William Lilley Everywhere you look at the beginning of 2015 you will see a crisis. ...

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2015: The year we put the social back into housing 

You can have super star status online without any official status offline; you can be a powerful chief executive offline with very little impact online – Victoria Betton  Just over two years ago I pronounced rather grandly that 2012 was the year we went social. The year the UK housing sector embraced new technologies embarking ...

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It’s our job to give customers a story to tell, not tell it for them…

“Guinness is lovely but it will always be the same, a (delicious) black and white drink – simple and unchanging. Subway do nice sandwiches. Lego make little bricks. The work of housing associations, councils, the NHS and other government departments is about our lives: it’s dramatic, it makes a difference to the way we live ...

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The Top 50 Digital #PowerPlayers14 in #ukhousing

  You want to get to the list don’t you?  Hold on. It’s coming.   Before you look at the Top 50 influencers please read this guest post from Shirley Ayres who kindly agreed to collaborate with me on #powerplayers14. For me…it sums up perfectly what it’s all about…. When the first Power Players 50 list was ...

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Top 50 Power Players In #UKHousing 2014 – Your Vote Counts….

A year ago I published The Top 50 Power Players In Housing [Klout Edition] – featuring people working in and around the sector. The idea came to me as I was sipping rum at a beach bar in Jamaica, checking my Klout score and wondering why I hadn’t made the main list in 24 Housing ...

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Don’t Listen To Your Sector: Be More Weird

Had a bit of drama over the past week. I’ll recap it for you as quickly as possible – as most readers of this blog don’t work in the same sector as I do. Essentially Mick Kent, my CEO, wrote a challenging piece setting out why we have embarked upon a different service vision. Bromford are celebrating 50 ...

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2013 – Do we need a new operating system?

My first post of 2013 has been slightly delayed due to holiday. I love holidays. Not because they get me away from work but because it’s where I can put work into focus.  The further away I get from Bromford and the UK the greater clarity I get on the things that need to change. It’s ...

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What’s in a name?

How do you describe what you do? A few months ago an incredibly wise guy by the name of Bob Battye delivered a session to our Leadership team. He challenged us to re-write our Linkedin profiles describing what we were like as people – what we were actually about – rather than what we actually ...

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Future Service: Everything is Connected to Everything

This is a future blog. It’s from Jack, a tenant. He wrote it in August 2017 and sent it to us to give a glimpse of how our services have changed. In a world where everything is connected to everything. He says all of the following is possible. “I moved into the flat a year ago ...

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Disrupt your Industry. Or be Disrupted.

A customer called us recently. His call was answered really quickly. A repair was needed to his home. His problem was diagnosed with just a couple of questions. He was given a time and date for the repair. He was told it would be in two weeks time  – a part was needed that wasn’t in stock. ...