Tag: housing

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Building Trust and Standing Out in the Digital Age

In many ways the events of 2016 are less a surprise and more the logical outcome of what we already knew. As I wrote early last year – we are in an era of ‘trust deficit’ – where more people distrust institutions than believe in them. When belief in government, business, media and nonprofits dips below 50%, ...

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Designing Out Problems Through Networks

On Monday I attempted my swiftest ever return to work after a trip. My plane from Zanzibar via Kilimanjaro and Doha landed at 6am. I was home by 8:30am, online by 9 and in work by 11.30am. I felt like The Man Who Fell To Earth. I’d had 16 days without any problems. Now – they ...

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What if Uber did health, housing and social care?

If you’ve been to a conference in the past 12 months – you’ll almost certainly have seen the slide above, or a version of it. Mentioning “disruptive innovation” adds a sprinkle of sophistication to otherwise ordinary presentations. It’s a sit up and take notice slide that says: ‘Better listen, or you could be history.” However – ...

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We need more people solving problems – not professionals.

Everyone has a story to tell, everyone has strengths beneath the conceptions that you have of them. But if you’re curious enough, you may just find that the answers you’ve always been looking for are there, often right beside you. – William Lilley Everywhere you look at the beginning of 2015 you will see a crisis. ...

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2015: The year we put the social back into housing 

You can have super star status online without any official status offline; you can be a powerful chief executive offline with very little impact online – Victoria Betton  Just over two years ago I pronounced rather grandly that 2012 was the year we went social. The year the UK housing sector embraced new technologies embarking ...

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It’s our job to give customers a story to tell, not tell it for them…

“Guinness is lovely but it will always be the same, a (delicious) black and white drink – simple and unchanging. Subway do nice sandwiches. Lego make little bricks. The work of housing associations, councils, the NHS and other government departments is about our lives: it’s dramatic, it makes a difference to the way we live ...

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The Top 50 Digital #PowerPlayers14 in #ukhousing

  You want to get to the list don’t you?  Hold on. It’s coming.   Before you look at the Top 50 influencers please read this guest post from Shirley Ayres who kindly agreed to collaborate with me on #powerplayers14. For me…it sums up perfectly what it’s all about…. When the first Power Players 50 list was ...

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Top 50 Power Players In #UKHousing 2014 – Your Vote Counts….

A year ago I published The Top 50 Power Players In Housing [Klout Edition] – featuring people working in and around the sector. The idea came to me as I was sipping rum at a beach bar in Jamaica, checking my Klout score and wondering why I hadn’t made the main list in 24 Housing ...

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Don’t Listen To Your Sector: Be More Weird

Had a bit of drama over the past week. I’ll recap it for you as quickly as possible – as most readers of this blog don’t work in the same sector as I do. Essentially Mick Kent, my CEO, wrote a challenging piece setting out why we have embarked upon a different service vision. Bromford are celebrating 50 ...

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2013 – Do we need a new operating system?

My first post of 2013 has been slightly delayed due to holiday. I love holidays. Not because they get me away from work but because it’s where I can put work into focus.  The further away I get from Bromford and the UK the greater clarity I get on the things that need to change. It’s ...