Most Services Launched This Year Will Fail – Here’s Why

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Paul Taylor

I’m a facilitator, innovator and designer. I work with organisations to identify problems and solve them in ways that combine creativity with practical implementation. I have a track record in project delivery and service change that crosses all disciplines and has resulted in millions of pounds in business benefits. This work has resulted in numerous acknowledgements and awards. In 2013 I established Bromford Lab as a new way for the organisation to embrace challenge and adopt a ‘fast fail’ approach to open innovation. Nearly everything the Lab works on is openly accessible at www.bromfordlab.com. I'm a regular contributor to forums , think-tanks , and research reports and a speaker or advisor at conferences and events.

2 thoughts on “Most Services Launched This Year Will Fail – Here’s Why

  1. I love seeing a conversation we have one day become a blog post the next. If only I could type faster! As ever you’ve hit on something really profound that will challenge our thinking well in to 2017 and beyond.

  2. The problem with social services is that the “market” is not just the public, but also everyone involved in the decision making process of rolling out the service. All the people involved in the decision making process is part of the market that decides what gets rolled and they all have their own agenda. As a result you end up not really pleasing anyone.

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