Paul Taylor
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It’s our job to give customers a story to tell, not tell it for them…
“Guinness is lovely but it will always be the same, a (delicious) black and white drink – simple and unchanging. Subway do nice sandwiches. Lego make little bricks. The work of housing associations, councils, the NHS and other government departments… Continue reading
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Lessons in Customer Experience from Apple
Apple has a clearly defined mission of creating products that are “insanely great.” Simply stating that ambition achieves little. It is Apple’s commitment to its values, such as integrated architecture and clean design (even on the inside of the… Continue reading
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How your culture can promote innovation
“Organisational culture is the sum of values and rituals, which serve as ‘glue’ to integrate the members of the organisation.” – Richard Perrin I spent a wonderful day in Belfast this week with a group of Housing Organisations. It was refreshing… Continue reading
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We need less talk about innovation and more about mediocrity
“The only way to get mediocre is one step at a time. But you don’t have to settle. It’s a choice you get to make every day.” – Seth Godin In my last post I named innovation as the… Continue reading
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Robot Revolution: Our disappearing jobs and the future of work
“Imagine a pair of horses in the early 1900s talking about technology. One worries that all these new mechanical muscles will make horses unnecessary. The other reminds him that everything so far has made their lives easier. Remember all that… Continue reading
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Our Twitter only recruitment: An update
It’s two months since we announced our Twitter only recruitment so I thought it was time for an update. We’ve been pretty much overwhelmed by the number of people who registered an interest in the Lab. We had over 14,000 views… Continue reading
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The #PowerPlayers14 Awards at #HseParty14
POST UPDATED 25TH JUNE Winners of people choice awards at House Party: Social Media Campaign: Winner: Adrian Capon for #HousingDay. Runners up: Council Home Chat , Real Life Reform Best Blogger: Winner: Colin Wiles. Runners up: Thom Bartley, Jules Birch Rising Star: Winner:… Continue reading
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The Top 50 Digital #PowerPlayers14 in #ukhousing
You want to get to the list don’t you? Hold on. It’s coming. Before you look at the Top 50 influencers please read this guest post from Shirley Ayres who kindly agreed to collaborate with me on #powerplayers14. For me…it… Continue reading
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Why the Bromford Innovation Lab is only recruiting via Twitter
Imagine a future where you don’t have a CV or resume. A future where your talent and achievements are broken down into tweetable chunks. Your professional life , and a good bit of your personal too, is available online for… Continue reading
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Top 50 Power Players In #UKHousing 2014 – Your Vote Counts….
A year ago I published The Top 50 Power Players In Housing [Klout Edition] – featuring people working in and around the sector. The idea came to me as I was sipping rum at a beach bar in Jamaica, checking… Continue reading
Paul Taylor 