Paul Taylor
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How Not To Solve The Health, Housing and Care Crisis
Crisis (noun) ‘a time of intense difficulty, trouble, or danger’. ‘a time when a difficult or important decision must be made.’ The housing crisis can no longer be ignored. Neither it appears can the crisis in health. And nor can the… Continue reading
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Don’t Let Busyness Kill Your Creativity
Last week I was getting a drink when a colleague asked me “So, you busy as usual?” I took a second to avoid my kneejerk affirmative response and went for it: “No – we’ve decided to slow down. Give ourselves… Continue reading
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We Need To Promote Outcomes At Work Not Presenteeism
“Presenteeism is the biggest threat to UK workplace productivity. Workers coming in and doing nothing is more dangerous than absenteeism” – Professor Cary Cooper A full car park and people appearing busy at their desks is zero evidence that any… Continue reading
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How To Find And Nurture Digital Readiness
When someone in public service says, ‘I don’t use social media. No one wants to know what I had for breakfast!’ I hear, ‘I don’t have the vaguest interest in understanding how an increasing number of citizens get information or… Continue reading
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We Need To Stop Talking About Change Or Get Comfortable With Failure
Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to make fundamental changes to how business is conducted in… Continue reading
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How To Find And Kill Zombie Projects
According to Clayton Christensen , of the 30,000 new consumer products that are launched each year – 95% fail. Compare this with the public, voluntary and non-profit sectors – where hardly anything fails. The social sector must either be fantastic at launching… Continue reading
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Avoiding The Iceberg of Organisational Change
Formal reorganisation is an elaborate illusion. Reorganisation has to be part of an organisation, not something done to it – Harold Jarche The concept of the ‘iceberg of ignorance’ – that most problems in organisations are invisible to leaders, and… Continue reading
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Stop Talking, Start Experimenting
Thinking different isn’t enough, you have to act different – Jorge Barba I took a call this week from a person working for another organisation, we’ll call her Bill. Despite having a hugely supportive executive team the problems Bill faces… Continue reading
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Why Do We Still Need Managers?
“Management is not only dysfunctional, Management is also destructive” – Companies Without Managers Last week we held the first of the Bromford #inspiremelab sessions – where colleagues curated and then discussed provocations around the future of how we work. We covered… Continue reading
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What Does Your Social Media Say About Your Organisation?
Please for the love of God can we stop with the Digital by Default, the Digital by Design – It’s just life! – Amy Nettleton There’s a danger we can overthink digital. Whilst organisations grapple with the ‘cultural challenges’ of… Continue reading
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Redefining Trust In A Digital Age
Trust is not coming back. Scepticism reigns, as it should. – Gerry McGovern Since the industrial revolution, a trusting relationship between individuals and organisations has been the norm. This has shaped the way we communicate – both internally and externally.… Continue reading
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Complex Problems Require Rapid Experiments
“Multiple iterations almost always beat a single-minded commitment to building your first idea” – Peter Skillman Most of you will have taken part in the Marshmallow Challenge or a variant of it. It’s the team exercise where you get a… Continue reading
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The Rules of Digital Transformation
In five years time we’ll look back and realise we had it wrong about digital. Digital transformation was never about digital, and rarely about transformation. It’s actually about the processes by which you change your business model or approach. Some of… Continue reading
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Do You Default To Simplicity – Or Complexity?
Although it doesn’t show up explicitly in any personality test, some people seem to be more prone to creating complexity than others. Instead of cutting to the heart of an issue, they tangle it further; rather than narrowing down projects,… Continue reading
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Thinking Differently Is Slowing Transformation
Despite the perpetual cheerleading for innovation, most of our organisations need to be boringly effective. This week we’ve been mapping our work across 30 service objectives at Bromford – and it strikes me that most of what we do doesn’t need… Continue reading
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Making Sense of Social Media and Learning
In 2017 not using social media as a leader is akin to sitting in a closed office with the door shut and the phone on divert – all day everyday. However – there’s often a gap between social media and… Continue reading
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Do Industry Awards Inspire or Inhibit Innovation?
This week Bromford was announced the winner of the ‘Outstanding innovation of the year’ recognising our approach to testing and developing new services. Philippa Jones, our chief executive, said: “This is fantastic recognition for so many colleagues and customers who have… Continue reading
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How Much Good Does Your Organisation Really Achieve?
We don’t usually think of achievements in terms of what would have happened otherwise, but we should. What matters is not who does good but whether good is done.” ― William MacAskill, Doing Good Better We all love an uplifting… Continue reading
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Do We Believe In Our Own Customers?
Yesterday I checked myself in for a Digital Detox. I left less than 90 minutes later. I’m in Sri Lanka – and my usually reliable travel research had failed me. The resort we arrived at was truly beautiful but the… Continue reading
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How Do We Know Our Organisations Are Really Succeeding?
Every day, organisations promise to make the world a better place. How do we know they are really succeeding? The National Health Service we are told is the world’s best healthcare system. Yet the NHS has a poor record on one fairly… Continue reading
Paul Taylor 