Paul Taylor
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Bridging The Digital Divide….Blog Update
Had a good chat yesterday with Solitaire Pritchard , who despite her name , is not a Bond Girl , but works in regeneration at Newport City Homes. Like us they are really interested in doing more business… Continue reading
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We can laugh at the end of the Burger King but also need to look at ourselves…
Burger King have dumped their mascot of seven years after sluggish sales and a huge drop in customer affinity to the brand. Many of us are wondering why it took them that long to realise that people found the “King”… Continue reading
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Bridging the Digital Divide – Project e-Bromford
I read an article today about “apple babies”. That’s kids under the age of two who automatically try to use a touch screen when handed a phone, conditioned as they are to expect that if something has a screen it… Continue reading
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Can you ever get 90% of people to recommend how you deal with ASB? Neighbourhood Priorities August 2011
CUSTOMER INFLUENCE GROUP NEIGHBOURHOOD OFFER GROUP PRIORITIES JULY/AUGUST 2011 How are we performing right now? At present, 89.2% customers would recommend their neighbourhood as a place to live. The safety/appearance of a neighbourhood has dropped from to 8.6 out of… Continue reading
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Do Bromford “Do What We Say We Will”? Customer Influence Meeting Notes
CUSTOMER INFLUENCE GROUP CONTACT OFFER GROUP – AUGUST 2011 This Groups purpose is to make sure we are A) Sticking to our Customer Service Offer and B) ensuring we are transparent and open when we need to improve it How… Continue reading
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Living in Your Home – priorities July/August 2011
CUSTOMER INFLUENCE GROUP LIVING IN YOUR HOME CUSTOMER STEERING GROUP JULY 2011 How are we performing right now? 8.1 customers out 10 feel their home works for them – which is slightly less than last quarter. Gas Serving & Repairs scores… Continue reading
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What Sky could learn from Amazon
Working at home today. Not that I wanted to – but I finally got an engineer out after two weeks of complaining to Sky about a regular drop out with my broadband. The people I’ve dealt with at Sky have been… Continue reading
Paul Taylor 