Transformation can’t happen without discovery and discovery can’t happen without experimentation.
It’s a new year and at Bromford we are planning a reboot of our approach to innovation (actually we are planning a reboot of everything).
My emerging thoughts are we need less talk of accelerated fast fail innovation and more a systemic and systematic approach to experiments.
Because innovation is almost never a single event.
As Greg Satell has written it can take decades for new solutions to be adopted widely. People cling to old models out of habit and convenience. Systemwide change doesn’t come easy.
The idea of putting a few people together in a room and expecting them to have some eureka moment about complex problems is , at best, naive.
Corporate away days, brainstorming, hackathons, conferences, unconferences, all promote the myth that bringing a few random people together solves problems.
It’s good to talk for sure – but let’s stop conflating collaboration with innovation.
Most hacks and conferences do not solve problems – and certainly not big problems. Problems are there for a reason. People are working to solve these problems constantly, spending much more energy and resources than a single group of people ever can.
As part of the programme I’m working on at the moment potential solutions often only emerge weeks, or even months, after the initial creative session.
The reality is that innovation is an ongoing process. A process that requires problem definition, research, creativity and testing. Lots and lots of testing.
Currently only a small proportion of organisations in the social sector incorporate this process alongside the introduction of a wide range of new knowledge, new process and new technology.
Organisations are jumping to the latter. However technology cannot magically mend broken systems or solve intractable problems.
The real opportunity in 2017 is combining experiments with larger scale transformation.
I’m no longer interested in the cheerleading of innovation and transformation as an end in itself. My interest lies in the practical examples of learning and exploration that organisations are able to evidence.
Smart organisations will:
- Build a portfolio of many different types of experiments from new customer offerings to new business models.
- View small experiments as a natural constraint to bloated and expensive ‘projects’.
- Conduct multiple experiments at the same time and be able to evidence their impact and share the learning.
- Use the governance, scale and resources of transformation programmes to ensure the adoption of proven experiments.
Our job is to set the stage and create the right environment for those experiments.
We need a safe space for exploration. We need permission to cross organisational silos and assemble diverse co-creators. We need to move out of our ivory towers and shift innovation as close as we can to the colleagues and customers who know the jobs that need doing.
Organisational change doesn’t come easily.
A joined-up process of collaboration, research, experimentation and transformation would certainly make it a lot faster.