Paul Taylor
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Innovation, the Death of Email and Star Wars. My top posts of 2015
It’s slightly self indulgent to do an end of year review of your own posts , but I do find it useful to reflect what’s gone down well and what’s not over the past 12 months. This has been a… Continue reading
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We Need Less Talk of Innovation and More Evidence of Impact
In my last post I looked at why change fails and how most corporate programmes are destined for failure. Year on year, huge resources are invested in them. Yet we somehow hope for a different outcome. The biggest reason change… Continue reading
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Why Change Fails: Four Ways To Hack Your Culture
All over the the world our organisations are experiencing profound change. The most common way to react to that is the corporate change programme. Every year businesses will embark on a series of reports , meetings, visioning sessions , training… Continue reading
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Nine Things On Customer Experience And Innovation From Indonesia
I have a thing for travel. For me it’s as much about productivity as pleasure. I operate best in the four weeks before I go on leave and the four weeks on returning. In an ideal world I’d have a break… Continue reading
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We need to encourage organisations to seek risk – and forgive failure
“I’ve focused on the idea of failure being the engine for innovation. Not being afraid of failure but seeing it as a learning opportunity, and the value of getting out into the world and testing things earlier rather than later.”… Continue reading
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12 Months of Failure: Lessons Learned in Year One of Bromford Lab
Guest post by Tom Hartland One year ago the Bromford Lab was established as a way of accelerating new ideas, driving innovation in the business and building our external networks. ‘Failing fast’ was a founding principle, any idea was a… Continue reading
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Five Questions for Prospective Digital Leaders
Engaged leadership in the digital era means not chasing the latest apps and gadgets. Being an engaged leader in the digital era means knowing what your goals are and what tools to use to achieve them. It also means being… Continue reading
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Lessons From a Year Spent on a Two Pizza Team
Work alone. You’re going to be best able to design revolutionary products and features if you’re working on your own. Not on a committee. Not on a team – Steve Wozniak In the early years of Amazon , as the… Continue reading
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Three Ways Organisations Kill Ideas (And How You Can Remove Them)
Many organisations , without realising it , act as inhibitors of innovation. Rules and protocols are put in place – often for very good reasons – that preserve the status quo. Over time, organisations develop a set of social norms – ‘the way we… Continue reading
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Why Great Customer Experience Requires Great Design
Note to reader: This post was written on a smartphone over 14 days sitting on a beach. It was completed at an altitude of 35,000 feet after several white wines. I’ve chosen to publish it unedited to retain a tropical… Continue reading
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How to Make Innovation Part of Everyone’s Job
The average colleague has seven ideas per day about how they could improve where they work. For our company that’s 9000 ideas per day. Or 3 million every year. But most of those ideas never catch fire. – Bromford Lab Tokyo,… Continue reading
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Best Practice, Benchmarking and the Race to Mediocrity
We must be different. We must be lopsided. No more herdlike regression toward the mean – we must find the things at which we’re great, and build on those – Tim Kastelle A few years ago my organisation adopted a new way of… Continue reading
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The End of Trust (and how organisations can rebuild it)
We’ve seen an alarming evaporation of trust across all institutions, reaching the lows of the recession in 2009. Trust in government, business, media and non-profits is below 50% in two-thirds of countries, including the U.S, U.K, Germany and Japan. There has… Continue reading
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How To Get Better At Failing
“Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before.” Neil Gaiman Just before Christmas – in my final catch up of the year with my manager – a pretty significant thing happened. I was told that… Continue reading
Paul Taylor 