Best Practice, Benchmarking and the Race to Mediocrity


We must be different. We must be lopsided. No more herdlike regression toward the mean – we must find the things at which we’re great, and build on those – Tim Kastelle A few years ago my organisation adopted a new way of working. We implemented it , with the help of consultants, as it had achieved glowing … Continue reading Best Practice, Benchmarking and the Race to Mediocrity

How To Get Better At Failing


“Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before.” Neil Gaiman Just before Christmas – in my final catch up of the year with my manager  – a pretty significant thing happened. I was told that Bromford Lab seriously needs to up its failure rate in 2015. Welcome to the parallel … Continue reading How To Get Better At Failing

10 things we learned from launching an Innovation Lab


“If you are going to take an innovation job, make sure to buy yourself some time, and then, use that time to make sure you make a difference.”  Thomas Wedell-Wedellsborg It’s now over six months since we launched Bromford Lab. I’ve been asked about setting it up more than anything else I’ve done in my career, … Continue reading 10 things we learned from launching an Innovation Lab

A Revolution in Care Requires a Revolution in Thinking


It would appear that a revolution is required in our thinking of older people as a ‘demographic time bomb’, ‘burden’, ‘bed blockers’ and an economic liability all of which engender ageist attitudes. We’ need to recognise the contribution of older people in the workplace, supporting families, friends, neighbours and society. We also need to radically … Continue reading A Revolution in Care Requires a Revolution in Thinking

How your culture can promote innovation


“Organisational culture is the sum of values and rituals, which serve as ‘glue’ to integrate the members of the organisation.” – Richard Perrin I spent a wonderful day in Belfast this week with a group of Housing Organisations. It was refreshing as I got to talk not about tech and social media – but of leadership … Continue reading How your culture can promote innovation

We need less talk about innovation and more about mediocrity


  “The only way to get mediocre is one step at a time. But you don’t have to settle. It’s a choice you get to make every day.” – Seth Godin In my last post I named innovation as the most overused word of 2014. It’s consistently misapplied to things that really aren’t innovative at … Continue reading We need less talk about innovation and more about mediocrity

Why the Bromford Innovation Lab is only recruiting via Twitter


Imagine a future where you don’t have a CV or resume. A future where your talent and achievements are broken down into tweetable chunks. Your professional life , and a good bit of your personal too, is available online for all to see. You are scored according to your worth and the value of your … Continue reading Why the Bromford Innovation Lab is only recruiting via Twitter

Don’t Listen To Your Sector: Be More Weird


Had a bit of drama over the past week. I’ll recap it for you as quickly as possible – as most readers of this blog don’t work in the same sector as I do. Essentially Mick Kent, my CEO, wrote a challenging piece setting out why we have embarked upon a different service vision. Bromford are celebrating 50 … Continue reading Don’t Listen To Your Sector: Be More Weird

Three Ways To Get Cool Stuff Done Quickly At Work


It’s hard to imagine anyone not knowing Helen Reynolds – such is her reputation – but it would be rude not to give an introduction. Helen is Digital and Social Media Manager at Monmouthshire County Council , and one of the foremost innovators in digital communications. She’s also one of the nicest people you could ever … Continue reading Three Ways To Get Cool Stuff Done Quickly At Work

Why Your Business Plan Just Killed Innovation


 Unless you are a fortune teller, long term business planning is a fantasy. Why don’t we call plans what they really are: guesses. Start referring to your business plans as business guesses , your financial plans as financial guesses and your strategic plans as strategic guesses. Now you can stop worrying about them so much. … Continue reading Why Your Business Plan Just Killed Innovation

Why Living In Paradise Is Bad For Business


Here is a story about what can happen when you don’t anticipate change. When you get used to things being easy for everyone. It’s a story you will have heard before but, like all the best tales , is as relevant today as when it was first told: There was once a lucky little bird … Continue reading Why Living In Paradise Is Bad For Business

2013 – Do we need a new operating system?


My first post of 2013 has been slightly delayed due to holiday. I love holidays. Not because they get me away from work but because it’s where I can put work into focus.  The further away I get from Bromford and the UK the greater clarity I get on the things that need to change. It’s … Continue reading 2013 – Do we need a new operating system?