Category: Innovation

N

Nine Things On Customer Experience And Innovation From Indonesia

I have a thing for travel. For me it’s as much about productivity as pleasure. I operate best in the four weeks before I go on leave and the four weeks on returning. In an ideal world I’d have a break every 10 weeks or so – but we don’t yet live in the world of ...

W

We need to encourage organisations to seek risk – and forgive failure

“I’ve focused on the idea of failure being the engine for innovation. Not being afraid of failure but seeing it as a learning opportunity, and the value of getting out into the world and testing things earlier rather than later.” – Astro Teller, Captain of Moonshots, Google X Risk is still a toxic word across much ...

1

12 Months of Failure: Lessons Learned in Year One of Bromford Lab

Guest post by Tom Hartland One year ago the Bromford Lab was established as a way of accelerating new ideas, driving innovation in the business and building our external networks. ‘Failing fast’ was a founding principle, any idea was a good idea and our 12 week window to complete work was the target to aim ...

L

Lessons From a Year Spent on a Two Pizza Team

Work alone. You’re going to be best able to design revolutionary products and features if you’re working on your own. Not on a committee. Not on a team – Steve Wozniak In the early years of Amazon , as the company was in transition from fledgling startup to world-eating behemoth , managers held a corporate ...

T

Three Ways Organisations Kill Ideas (And How You Can Remove Them)

 Many organisations , without realising it , act as inhibitors of innovation. Rules and protocols are put in place – often for very good reasons – that preserve the status quo.  Over time, organisations develop a set of social norms – ‘the way we do things around here’ – that either promote creativity or quell it. Our employees generate ...

H

How to Make Innovation Part of Everyone’s Job

The average colleague has seven ideas per day about how they could improve where they work.  For our company that’s 9000 ideas per day. Or 3 million every year. But most of those ideas never catch fire. – Bromford Lab Tokyo, Japan 1936 – Kiyoshi Ichimura , the son of a poor farming family , has an ...

B

Best Practice, Benchmarking and the Race to Mediocrity

We must be different. We must be lopsided. No more herdlike regression toward the mean – we must find the things at which we’re great, and build on those – Tim Kastelle A few years ago my organisation adopted a new way of working. We implemented it , with the help of consultants, as it had achieved glowing ...

H

How To Get Better At Failing

“Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before.” Neil Gaiman Just before Christmas – in my final catch up of the year with my manager  – a pretty significant thing happened. I was told that Bromford Lab seriously needs to up its failure rate in 2015. Welcome to the parallel ...

1

10 things we learned from launching an Innovation Lab

“If you are going to take an innovation job, make sure to buy yourself some time, and then, use that time to make sure you make a difference.”  Thomas Wedell-Wedellsborg It’s now over six months since we launched Bromford Lab. I’ve been asked about setting it up more than anything else I’ve done in my career, ...

A

A Revolution in Care Requires a Revolution in Thinking

It would appear that a revolution is required in our thinking of older people as a ‘demographic time bomb’, ‘burden’, ‘bed blockers’ and an economic liability all of which engender ageist attitudes. We’ need to recognise the contribution of older people in the workplace, supporting families, friends, neighbours and society. We also need to radically ...